Return Policy

Return Policy

How Do I Return My Order?
Using our Standard Return Policy
What If My Order Arrives Damaged?

If you are a comsumer and purchased thru the store or internet company, please contact them for the return or refund. The following policy is good for our wholesaler only.

How Do I Return My Order?

If your item was damaged or defective, see our Damage section below. We are proud to offer one of the best return policies in the business. You may return your purchase within 10 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. In addition some of our items carry a restocking fee which will be deducted from your refund should you wish to make a return.

In the event you just don’t want the item or it is not what you expected, you can return it but, you will be responsible for the shipping coming back, call tag, and restocking fee, you will be refunded for the product only once we receive the item back.

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.

You may return your purchase within 10 days of receipt. Please note: certain items are not returnable (such as oversize/overweight items: Convertible cribs, Round crib, Chests & Hutches...etc, please refer to our updated price list). To return an item:

Using our Standard Return Policy:

Please email crib@angelline.com and include your original order number, what product(s) you are returning, and your name. Or call us at (856) 678-6300, A Return Authorization Number is required for all returns, PLEASE WRITE RA# ON THE RETURN LABEL.
Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling charges. We will issue a credit to the credit card used for the original purchase.
Wrap the package carefully. Returns will only be accepted and credits issued if the order is in new condition with no damage when it arrives back at our warehouses. If an order is refused with no damage, you will be charged the 20% restocking fee and all shipping costs we incur to get the items to and from your shipping address.
We will issue a call tag for customer drop off the package at UPS authorized shipping center. Carrier pick-up will be charged accordingly.
Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us.

What If My Order Arrives Damaged?

Our products are well-packaged to withstand damage during shipping. We refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is shipping by Truck Freight.

If Shipped via Truck Freight:

Our goal is to make buying easy and customer satisfaction is our #1 priority.

If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.

If your item is problematic due to a manufacturer’s defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.